Explorer III Griddle Handle
Hearth & Home Technologies® has issued a product recall on an isolated group of Quadra-Fire® Explorer III wood stoves due to potential injury. When the top load lid of the stove is being used, the handle can become disengaged from the locked position, allowing the lid to unexpectedly slam shut. Hearth & Home Technologies proactively issued this recall in collaboration with the CPSC to reinforce its firm commitment to consumer safety.
This recall involves select wood stoves manufactured between February 2015 – August 2016. Approximately 650 units may be affected.
Consumers who purchased a Quadra-Fire Explorer III during this isolated date range have already been contacted by Quadra-Fire and/or their local dealer or distributor and received a kit in the mail to install a new top load lid handle, including installation instructions. There is also an easy-to-follow instruction video:
Consumers who have not been contacted but are concerned they have an Explorer III that falls within the isolated date range should contact Quadra-Fire at 1-888-382-5745.
All units with serial numbers within the range list below will require a new top load lid handle. Serial numbers for Explorer III stoves are printed on the unit rating plate, located on the back of the stove.
||Explorer III Wood Stoves
||00706300001 to 00706300941
FREQUENTLY ASKED QUESTIONS
Is my stove safe?
Yes – your wood stove is safe when the top load lid handle has been replaced with the retrofit handle.
How do I know if my stove is part of this recall and needs a retrofit kit?
If you have a stove that falls within this isolated date range, representatives from Quadra-Fire and/or your local dealer or distributor should have already contacted you. You can also check your unit’s serial number against the affected serial numbers above, which are printed on the unit rating plate, located on the back of the stove.
If you haven’t been contacted but are concerned that your Explorer III wood stove is affected, you should contact Quadra-Fire at 1-888-392-5745 to receive a free retrofit kit to replace the top load lid handle and correct the issue.
CLICK HERE TO FIND A CONTACT NUMBER FOR YOUR LOCAL DEALER.
Do I need a new stove?
No, your Explorer III wood stove is safe to use when the top load lid handle has been replaced with the retrofit handle.
If you are still concerned, please contact Quadra-Fire at 1-888-382-5745 or reach out to your local Quadra-Fire dealer.
If you own an Explorer III, you should already have been contacted by Quadra-Fire and/or a local dealer. If Quadra-Fire has not reached out to you, please click here to find the dealer closest to you and contact them as a first step.
If you need additional assistance:
Quadra-Fire Handle Repair Hotline: 1-888-382-5745
Hours of Accessibility:
8 a.m. to 8 p.m. CT, Monday through Friday
CPSC Consumer Information Line:
(800) 638-2772 (TTY 301-595-7054)
Hours of Accessibility:
7 a.m. to 4:30 p.m. CT